A short introduction to the referral network you are joining — what it costs, what we ask of you, how a referral actually moves, and where the information you put in ends up.
Written 18 September 2026 · about a seven-minute read, and worth it once
This is an introduction, not the agreement. The short participation agreement an administrator accepts on the join page is the thing in force. Nothing here changes it. This page exists because agreements are written to be precise and introductions are written to be understood, and you deserve both.
Love Is A Habit is a 501(c)(3) nonprofit. We build and run the Care Console and the referral network behind it. We are not a marketplace, a lead broker, or an agency taking a cut. There is no commission on a referral, no fee per person helped, and no contract to sign.
The network exists for one reason: somebody asks for help, and the organization they happened to call is not the right fit. Without a network, that person is handed a phone number and told to start again — and a large share of them never do. With one, the organization they already trust makes the introduction. That is the whole product. Everything else on the console is in service of it.
Who pays for it, then. Donors, and organizations who choose to grow with TheraSaaS. Neither of those is you, unless you decide otherwise later. We would rather tell you that plainly on day one than have you wondering where the catch is on day ninety.
All of this is included for every organization in the network, at no cost:
The promise on this, in writing. If we ever add paid features, everything in the list above stays free. We will not move something you rely on behind a price later. An organization that cannot pay is exactly the organization this network was built for.
Nothing here is a fee. All four are the things that make the network work for the next organization as well as for you.
Your services, the ages you see, the insurance you take, and whether you are open right now. Other organizations make real decisions from that, and a stale listing sends someone to a door that will not open. Roughly current is enough — nobody is asking you to update it weekly.
This network is built to carry organization-level facts: a specialty, an age range, an insurance, an opening. Not a person's name, their record, or anything that identifies them. A few fields are open text, so this is something your team does and we ask for, rather than something the software can enforce for you. When you need to discuss someone who has already been identified, use the channel you already use for that.
Even when the answer is no. A referral nobody replies to is worse than no referral at all, because the person on the other end has already been told to expect a call. "Not a fit, try these two instead" takes a minute and keeps somebody moving.
Wrong copy, a broken screen, a match that made no sense, a person who could not sign in. We would much rather hear it early and small. Several of the things that work best here started as somebody saying "this bit is confusing."
Read that last step twice. The network carries the introduction. It is not where the care conversation lives, and it is not built to be. Everything about how this is designed follows from that one sentence.
What you write in your listing is meant to be seen. Your directory profile — your organization's name, what you do, who you serve, your public contact route — is visible to every other member organization. That is its job. Write it as though a colleague at another practice is reading it, because one is.
Your staff's personal contact details are not published. A staff phone number is part of how somebody signs in here, so we treat it as a credential and not as a field. It does not appear in the directory, and the one place it is deliberately included is an export you asked for, about your own organization.
We do not sell your data, and there are no advertisers. There is no third party buying anything here, because there is no business model that would make that pay. See the privacy page for the specifics.
We keep as little as we can. Most of what moves through the network is stored against your organization, not against a person, and the free-text fields that do exist are the ones we ask you to keep names out of — which is the same request from the other direction.
There is no contract and no minimum term. If this stops being useful, you can export everything your organization has put in and go, and we will not make it awkward. We would genuinely like to know why, but that is a request and not a condition.
We say this early on purpose. An organization that knows it can leave makes a faster, calmer decision about joining, and the network is better off with organizations that chose it than with organizations that felt stuck.
Write to drew.s@loveisahabit.org. That address reaches a person, not a queue.
Worth saying plainly: if you are stuck, say so early. The most expensive problems this network has had were ones where somebody spent two weeks assuming it was their fault. It usually was not.
Where to go next. The full user agreement is the long version of section 5. The privacy page is the detail on what is stored and for how long. Inside your console, Plan & support shows what your organization's plan includes and links back here whenever you want to re-read it.